Support

We read every message.

Common questions

I have forgotten my password

On the sign-in screen, tap Forgotten your password? and enter your email. A link arrives that lets you set a new one, and you finish signed in rather than back at the form typing the password you just chose. The link is single-use and expires after a few hours; ask for another if it has.

If you created your account with Apple or Google you have no password to forget - use the same button you signed up with. You can also set a password by asking for a reset link, since you own the mailbox either way.

Nothing arrives when I ask for a reset link

Check the spam folder first - the mail comes from noreply@forethecup.com. If it is not there, the address may not have an account under it. Write to us and we can tell you which address a tournament's players were invited at.

I was invited to a team and the link does not work

An invitation link can only be used once, and it stops working if the organiser withdraws it. Ask them to send another. You do not have to sign up with the address they invited - accepting works whichever email you use.

A course has the wrong par

Course data comes from a public database and it is occasionally wrong. Open Courses, tap the course, and correct the par or stroke index for any hole. The running total turns red while it cannot be right. Your corrections are yours - they do not change anyone else's copy.

Why can't I enter scores?

An organiser can assign specific scorers to a match. If someone has been assigned, only they and the organisers can enter scores for it. Ask the organiser to add you.

Why is the round not scoring net?

A net round needs two things: a handicap on each player, and a course whose holes have stroke indexes. If either is missing the app will say so rather than quietly scoring gross.

I signed in as a guest and want to keep my data

Go to Account → Create an account. Your guest account is upgraded in place, so everything you have already joined or scored comes with you.

Do I have to type every player in by hand?

No. On the teams screen, choose Paste or photograph the whole list. Paste the teams straight from the email or message you were sent, or photograph the pairings sheet, and the app reads them into teams and players - handicaps beside the names come across too. Nothing is saved until you have looked it over and fixed anything it read wrongly.

How do I set tee times or run a shotgun?

Open a round and tap Draw. Say either "first group at 8:00, ten minutes apart" or "shotgun at 9:00" and the sheet is made for you. Any group can be moved afterwards. For a society day where everyone plays their own ball, Send them out in groups of four arranges the field first.

Players see their own tee time at the top of the leaderboard - "you are out at 08:20, from the 1st" - and can open the full sheet from any round.

How do I get players onto their team?

Beside any unclaimed name, tap Invite and enter their email. Someone who already has an account sees the invitation in the app; someone who does not gets an email that explains who invited them and offers to set them up. Accepting puts them on the team and carries their handicap index across.

How do I delete my account?

In the app: Account → Delete account. See deleting your account.